All senior executives should have strategic partnership management skills. What does this mean? Finding the right strategic partner is exactly the same as finding your co-founder or recruiting key hires. You’ll be working closely together, so it’s important to have a good connection. Don’t be afraid to trust your gut. If your instincts tell you that […]
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All senior executives should have exceptional client management skills. We continue to be amazed at how many sizeable businesses do not have a good Client Relationship Management system. From a relationship perspective it is important to establish good communication. This means asking clients how they want to communicate and how often. Using the channel they
All senior executives should have exceptional skills to deal with suppliers. A significant amount of money can be saved or lost negotiating with suppliers. Often we simply accept what we are offered without thinking of other options. One option is to talk to multiple suppliers, another it to work with a preferred supplier to find
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All senior executives should be skilled at managing internal communications. What does this mean? They need to ensure that they encourage sharing, input and dialog with and from their co-workers and their staff. They also need to lead by example. They need to be able to get staff buy in and take their team with
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All senior executives should have exceptional Meeting Facilitation skills. What does this mean? Meetings provide an avenue for contribution at both an individual and collective level. The health of the workplace “tribe” and their sense of belonging is most demonstrated here. However, meetings re often the least effective form of communication in organisations. To have a
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All senior executives should have exceptional skills to develop key performance indicators and hold their team to account against them. What does this mean? The organisations Strategic Plan should be underpinned by annual Operational Plans. The Operational Plan will then identify Key Performance Indicators needed to be met to deliver on the Strategic Plan. A
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A simple definition of unsatisfactory job performance is a gap between the employee’s actual performance and the level of performance required by your business. There are three basic types of poor performance: Unsatisfactory work content — in terms of quantity, quality, etc; Breaches of work practices, procedures and rules — such as breaching work health
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Some employees rest before they are tired. Others perk up in the parking lot at 5 o’clock. Some quit long ago, but have forgotten to tell you. All these employees show up to work every day and give you the minimum effort to stay afloat. Some eventually leave.. People who are energised typically choose to
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